Refund policy

Dream Bubble Co. Has a no return policy, unless package arrives completely damaged from shipping carries. We will accept refunds

To be eligible for a refund your item must be have arrived completely damaged from shipping carriers, Dream Bubble Co. can not accept returns or exchanges.

To start a return, you can contact us at dreambubblesoapco@gmail.com. 
If your return is accepted, we’ll send you a refund notification as soon as possible.

You can always contact us for any return question at dreambubblesoapco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like body products (soaps, lotions) (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get your refund please email Dream Bubble Co. With proof of damaged package.

Refunds
We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at dreambubblesoapco@gmail.com.

Returns & Refunds

Due to the handmade nature of our soaps and body butters, we do not accept returns or exchanges for used or opened products. 

Because each item is handmade and created in small batches, we do not accept returns or exchanges on soaps or wax melts due to hygiene and safety reasons.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll gladly work with you to make it right by offering a replacement, store credit, or refund when appropriate.

Please note that slight variations in color, design, and appearance are a natural part of handcrafted products and make each item one of a kind.